Versa loses time and won't sync

[Mfazio42]

I have contacted support numerous times about the issue.  Every day my fitbit looses time and will stay connected to bluetooth.  I have had this for 2 years and have not had this problem until 2 months ago.  I am using the the same phone, galaxy note 9.  I have updated, deleted and reinstalled, shut done, reset.  You name it.  I can't even rely on the fitbit for my alarm.  By the morning there is a 20 min time difference with the phone in the same room.  I'm at my wits end and thinking about changing to the galaxy watch

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Mfazio42, welcome to the Community Forums. Thanks for trying to troubleshoot this situation prior to posting here. 

Besides the steps you've done, please try the following:

• Remove your Versa from your Fitbit account and from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Please let me know if you continue having syncing difficulties after paring your watch. 

[purplegolfchic]

can someone PLEASE tell me HOW to contact support??? nothing here helps me and my fitbit is my watch--it is 1 1/2 hours behind all of a sudden after charging it as I usually do. Now I have no watch and this thing is only a year old--had similar problem in Nov. but got it back to working after 12 hours of fooling with it. I WANT THIS REPLACED UNDER WARRANTY.....don't have time to spend trying to make it work---PLEASE give me a phone number where I can speak to someone about replacing my versa2

[Mfazio42]

Those steps were all done, more than once, with the several times I contacted support and then shortly after no bluetooth connect ion and it starts loosing time.  Generally every hour I loose about 2-4 minutes every hour.

[Mfazio42]

Here is number I used 1-877-623-4997

[Uksarah19]

That is the exact same problem that I have. It's really irritating because support just gives me the links as advice - I'm beginning to think a different brand might be the way to go.