Versa losing battery very quickly while on exercise mode

[melbaczuk]

Twice this week I turned on the exercise mode while doing an at home workout and within an hour the watch lost all its battery and shut off.  It didn't even make it to the end of the work out.  I have no trouble with it normally.  Am I missing a setting? 

Thanks

[Marrrmaduke · Accepted solution]

@melbaczuk That's not normal. Just to make sure, are you using any 3rd party clockfaces or apps? 

I would try performing a factory reset (restoring versa to factory defaults). Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first.

After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

[Mappleby187]

I am having a similar problem, I am not using the Fitbit as much due to c19 but am finding the battery is not lasting a day compared to the 4 days I was getting out of it. It is only 4 months old so I am surprised. Has there been an update that could be causing this?

[Marrrmaduke]

@Mappleby187 There was a firmware and app update. You can try factory reset to see if that helps.

[Mappleby187]

Hi, thank you, I'm on it but it has taken 3 1/2 hours so far to reinstall. Oh well, persevere 🙂

[Marrrmaduke]

@Mappleby187 do you have Versa or Versa Lite? If Versa, set up WIFI in the fitbit mobile app, put Versa in the charging dock and let the firmware update over wifi instead of Bluetooth.

[Mappleby187]

Hi

It's a versa light. I have up this morning and have plugged back in. I'm going to try again overnight. I have a feeling it's faulty though and going back.

[Marrrmaduke]

@Mappleby187 Good that you're still under warranty. If factory reset does not resolve the issue, you will get a replacement. From what I hear, Fitbit is really good about that. Good luck!

[Mappleby187]

That's what I'm thinking, fingers crossed I can get it all sorted 😁

Thank you!

[melbaczuk]

Thanks I'm trying this now.  I did have a third party clock face so maybe that's the culprit.  

[Marrrmaduke]

@melbaczuk Depending on the background refresh frequency some of them can drain a lot of battery. I had this cute clockface that would cut my buttery by half to two days! I still love it tho. ehehe