Versa losing time

[m2madson]

My Versa suddenly started losing time (2 hours over a 24 hour period). I did all the troubleshooting (phone restart, uninstall reinstall the app, restart the Versa, and then on to a factory reset of the Versa. Now my phone won't find the Versa at all to reset it up in the app (yes, it's charged, on, plugged in and near my phone) so it's totally useless.  Any suggestions appreciated.

Moderator edit: Title

[NellyG]

Hi @m2madson What phone are you using? Is the Versa working (ie the screens etc), and yiu just cant set up again? Or is the Versa itself dead?

[m2madson]

I'm using an iPhone 10, but I have eliminated phone issues as I fired up my old Alta, and it's working fine. The issue appears to be with the Bluetooth of the Versa.  I finally got it to connect long enough to set it up last night, but then in lost 2.5 hours in 8 hours time, and has not connected again.

[NellyG]

Hi @m2madson Unfortunately the iPhone 10 is not on the Supported Devices List. The fact that the Alta works with it does NOT mean the Versa will. The Versa has Fitbits new Operating system and the Alta uses the old one, which was much more forgiving of unsupported Phones.

I am not saying your Versa is working correctly - I really dont know if it is. The loss of 2 hours over such a short time is not usual. I will flag a moderator to come to your assistance.

[LuciaFitbit]

Hi @m2madson, welcome to the Fitbit Community Forums. Thank you for all the troubleshooting steps you have tried, in order to solve this situation. There are still some steps I can recommend you to follow:

- For the syncing difficulties, you can try deleting the Versa from the Bluetooth list on your phone. 
- Make sure that the 24 hr syncing is activated. 
- Once you have been able to sync your Versa, please try changing the clock face. I suggest you choose one developed by Fitbit.

Let me know, how everything goes. 

@NellyG thank you for our help. 

[m2madson]

Thank you. It worked fine for six months, so I don't know that the phone is the issue, so I appreciate your assistance.

[m2madson]

I have done all three of these things also (the factor reset took care of the clock face), but it continues to lose time. It doesn't want to connect via Bluetooth.