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Versa losing time

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‎10-23-2021 08:10 - last edited on ‎10-25-2021 04:43 by Fitbit Moderator

‎10-23-2021 08:10 - last edited on ‎10-25-2021 04:43 by Fitbit Moderator

For the last 3 days when I woke up my versa has lost time. Today it was 2 hours. Tried resetting my watch. This did not help. It won't sync to my phone either. I did a factory reset now it wont even turn on. 

 

 

Moderator Edit: Clarified subject

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‎10-23-2021 22:55 - last edited on ‎10-02-2024 10:21 by Fitbit Moderator

‎10-23-2021 22:55 - last edited on ‎10-02-2024 10:21 by Fitbit Moderator

Hi, sorry to hear that, it would seem there is a known bug in the factory reset and it may have destroyed the watch.

Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎10-25-2021 04:45 - edited ‎09-14-2023 11:23

In response to Guy_

‎10-25-2021 04:45 - edited ‎09-14-2023 11:23

Hi there, @Kalieb. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

I've seen you reached out to our Support Team after posting here. If you have any questions regarding the outcome of your case, please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


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