help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa missing data issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2020 18:04 - last edited on ‎08-13-2020 06:05 by Fitbit Moderator

‎06-08-2020 18:04 - last edited on ‎08-13-2020 06:05 by Fitbit Moderator

My Versa has gone off three times today that I met my goal of 20,000 steps. Once it goes off and I check it half hour to an hour later its lost most of the steps and trying to get the steps back up it seems like its not counting most steps either. I have reset the Versa and it hasn't helped?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-13-2020 06:04

‎08-13-2020 06:04

Hi @Versa357, it's great to see you in our Fitbit Community! Regarding the missing data issue that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes