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Versa moisture on heart rate sensor

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‎07-06-2019 22:54 - last edited on ‎07-07-2019 11:58 by Fitbit Moderator

‎07-06-2019 22:54 - last edited on ‎07-07-2019 11:58 by Fitbit Moderator

I took my fitbit versa swimming in a 4 foot swimming pool. Afterwards i dried it off. The later found moister on the back in the heart rate monitor is. My watch is dead and won't charge. How do i fix it? Or how do i get a replacement ?

 

 

Moderator edit: updated subject for clarity

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‎07-07-2019 12:01

‎07-07-2019 12:01

@Deannaald, welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Versa showing moisture on the heart rate sensor. For this please let our Support team know about it. I noticed that you already have a ticket with them so please keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-15-2019 13:21

‎08-15-2019 13:21

The same thing just happened to my watch.  It was fine until I sent in a 3 foot pool and the watch was dead.  When I got home it took an hour before it would even turn on,  Now it'll eventually power on, but the heart rate light is off and there is clearly visible moisture within. 

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