help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa moisture problems...

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2019 12:30

‎08-18-2019 12:30

I’ve seen posts on here regarding the issue. Purchased my Versa on June 23 and not even 2 months old. I swam twice with it on in pools no deeper than 6 feet. Its supposed to be “water resistant” up 50m (150 ft). I shower with it on as well to clean it out because it says you can. Water resistant vs. water proof?!? How can something be water resistance up to 150 ft (a normal person doesn’t swim that deep) but can get water logged in a shower, shallow pool, or heavy perspiration?!? 

 

Can an someone PLEASE explain this? I like my Fitbit. It really pushes me to work hard and go that extra mile or two but it’s not durable...

 

 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-18-2019 12:48

‎08-18-2019 12:48

Waterproof watches typically use rubber seals to keep the insides air tight. Sometimes new watches have defective seals and the watches need to be replaced. Some defective seals don't become a problem until you use your watch at high altitudes. The internal air expands like a sealed bag of potatoe chips and a defective seal will break. This can even happen to analog watches. Most watches have good seals and will not allow moisure in.

Best Answer
0 Votes

‎08-18-2019 22:34

In response to Den_in_USA

‎08-18-2019 22:34

Your explanation are general excuses and are inexcusable for the consumer. I’m not here here throw my money away. Seals or not...sometimes watches are bad or not...potato chip bags in an airplane...doesn’t explain what they advertise...

Noel-Niño G. Borja
Sent from iPhone
Best Answer
0 Votes