Hello,
I'm hoping someone can help.
I have spent 9 HOURS on trying to load music onto my Versa. I have done everything it says as far as Bluetooth, checking internet, resetting, restarting apps, uninstalling and re-installing the app and have spoken with customer support for OVER TWO HOURS! The guys on the phone basically told me sorry but there's nothing he can do, it's just not going to work.
This is UNACCEPTABLE! First of all, I just want music on my Fitbit as advertised. Second of all, if you think there's something wrong, FIX IT! Either send me a new watch or FIX THE APP! I'm not sure which one is at fault but I spent too much money on this for it not to work. I am not someone who can say oh well, let's just go buy a new one or but a Garmin. I saved up for this and to be treated like this is unacceptable. Shame on you. The fact that I was told by your customer service rep that it takes several times and several hours is also unacceptable. It should have worked the first time. I'm not usually a quitter and tried to figure this out. This should not be my problem that it doesn't work. I expect a response with solutions. Do not talk down to me like I'm some idiot who can't read and follow instructions because remember I spent OVER TWO if not THREE HOURS taking to your customer service rep and they couldn't do it either. I don't want to make threats but if someone doesn't make this right, I will share my horrible experience on social media and I have thousands of followers.
I don't want to do that, I just want a watch that is going to do what it was advertised to do.
Thank you!
