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Versa not auto syncing

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‎11-20-2020 06:45 - last edited on ‎11-22-2020 12:05 by Fitbit Moderator

‎11-20-2020 06:45 - last edited on ‎11-22-2020 12:05 by Fitbit Moderator

Versa Classic will manual sync but does not auto sync. Seems as it used to auto sync all of the time before last update.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎11-22-2020 12:04

‎11-22-2020 12:04

Hi @DSoniat, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which phone are you using with your Versa? Let me share with you that to improve your experience with notifications, syncing, and firmware updates, we removed the option to turn off all-day sync from the Fitbit app. When your phone is near your Fitbit device with Bluetooth turned on, it periodically syncs with the Fitbit app to update your stats and download available firmware updates. More frequent syncing rarely, if ever, noticeably decreases your device’s battery life. To learn more about what factors affect battery life, see Can I extend my Fitbit device's battery life?

 

Looking forward to your reply, let me know if you have any additional questions.

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‎11-24-2020 18:52

In response to RicardoFitbit

‎11-24-2020 18:52

I have a Samsung Galaxy S10.

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‎11-25-2020 17:20

In response to DSoniat

‎11-25-2020 17:20

Your reply is appreciated @DSoniat.

 

Please try the steps that were shared on my previous post and let me know if the issue persists so we can move on.

 

I'll be here if further assistance is needed. 

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‎03-06-2021 04:37

In response to RicardoFitbit

‎03-06-2021 04:37

I have the same issue with my Versa Classic and Xaomi Mi A2, you claim it's a feature update to save battery life but since removing all day sync, my Fitbit never syncs anymore. The clock ends up falling 45 minutes behind and I ALWAYS have to manually sync, it flat out refuses to do so automatically now.

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