Versa not being accurate

[RuthLG]

Ready to take my Versa back for a refund. Only once has GPS connection worked on a run. I do measured 5km park runs and my Versa records anywhere from 4.2 to 4.8km. Always connecting connecting connecting.

Today my 2km swim was correctly recorded as 80 laps of a 25m pool. Time splits accurate for first km and watch said check phone app for splits for 2nd km. All my phone recorded was calories burnt each 100 meters. No times at all. Travelling all day by car in hilly country my Versa congratulated me on climbing 75 flights of stairs and I hadn't got out of the passenger seat. Today I set a run function simultaneously on both my watch and my Versa phone app. They measured 200 meters different length traveled.

I have read many of the forum posts and realize this is not an isolated problem. I have reinstalled the app. I have turned WiFi off. My $20 step counter is mite reliable than my Versa watch. Not impressed.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Forums @RuthLG.

I am sorry to hear about your Versa not being accurate and will be glad to help you out.

• GPS: Follow the instructions provide in the help article Why isn't GPS working on my Fitbit device?.
• Swim: Can you please tell me how did you register this activity? In the meantime check the article How do I track my swims with my Fitbit device?.
• Steps: If your watch is registering information while you are in the car, you can negate that extra information by manually logging the activity driving.

I hope this helps, catch you later.