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Versa not charging correctly.

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‎08-07-2018 23:09 - last edited on ‎08-08-2018 08:47 by Moderator Alum

‎08-07-2018 23:09 - last edited on ‎08-08-2018 08:47 by Moderator Alum

My Fitbit Versa’s shows it’s charging but the percentage isn’t going up, it’s been about an hour. I’ve restarted it and shut it down, what do I do next? 

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎08-07-2018 23:14

‎08-07-2018 23:14

I wonder if it's getting enough power. Have you tried a different USB power source e.g. a wall charger you would use for a phone?

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‎08-07-2018 23:18

In response to SteveH

‎08-07-2018 23:18

That’s currently what I’m using and I had just charged my phone before I put the watch to charge. 

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‎08-07-2018 23:29

In response to trizzo

‎08-07-2018 23:29

I'm not sure what else to suggest. Fitbit do have a troubleshooting guide for charging problems but there's not a lot in there: https://help.fitbit.com/articles/en_US/Help_article/1190/

 

As it says at the end of that, if you've tried all the suggestions then it's probably best to contact customer support.

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‎08-08-2018 08:50

In response to SteveH

‎08-08-2018 08:50

Hello @trizzo, thanks for joining the Fitbit Community, it's always a pleasure to welcome new members! It's nice to see you too @SteveH, thanks for all your help. Smiley Happy

 

I appreciate you have brought this to my attention. If you have already followed the troubleshooting steps provided by @SteveH and your Versa is still not charging properly, please let me know so I can determien which steps should we take next. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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