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Versa not charging

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‎09-08-2019 13:02 - last edited on ‎09-09-2019 07:37 by Fitbit Moderator

‎09-08-2019 13:02 - last edited on ‎09-09-2019 07:37 by Fitbit Moderator

My Versa is about 4 months old and I love it, however it died yesterday and I put it on charge in the afternoon, when I went to put it on this morning I realised it hadn’t charged at all... I have put it on charge again and it doesn’t seem to be coming on, when I hold down the restart buttons it comes up with 0% but never seems to be charging? Is it my Versa or my charger? How do I fix this!😓😓

 

 

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‎09-09-2019 07:36

‎09-09-2019 07:36

@Sasha-Louise welcome to our Fitbit Community! Regarding the charging issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that they're taking care of your case.

 

Please keep an eye on your email account since you'll receive updates from them soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-09-2019 07:36

‎09-09-2019 07:36

@Sasha-Louise welcome to our Fitbit Community! Regarding the charging issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that they're taking care of your case.

 

Please keep an eye on your email account since you'll receive updates from them soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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0 Votes