help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2018 21:32

‎08-10-2018 21:32

My versa charged when I first got it less than a month ago with my phone charger plugged into the wall power point. Now it won’t charge no matter what I plug it into, not very happy about that. Never had any trouble with my charge Fitbit. 

Best Answer
0 Votes
2 REPLIES 2

‎08-11-2018 03:20

‎08-11-2018 03:20

Try cleaning the charging contacts on the charger and watch with an alcohol wipe and put the Versa on the charge and restart it several times and leave it charging. If that doesnt work you will need to contact Support (link in my signature) Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-11-2018 05:33

‎08-11-2018 05:33

Hi! Check the other forums. You're not the only one. It also happened to me.

 

I suggest you do all the troubleshooting first.

 

(1) Clean the back of your fitibit. Dab alcohol and dry off the pins of the charger. Then try again.

(2) do a factory reset

(3) try charging in all kinds of charger (computer/laptop, walls and USB port)

 

I suggest you take a video as well for support.

 

If nothing happens, contact live chat support. Show the videos. 

They sent me a charger replacement at first. I got it within the week. Nothing happened. I couldn't get past charging 1%. When I take it off the charger, it just dies. They're now sending me an overall replacement.

 

Other people in the forum said that they saw moisture at the back of the Versa after they had swam. By any chance, did you also use it in a pool?

Best Answer
0 Votes