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Versa not charging

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‎12-28-2018 19:05 - last edited on ‎12-03-2021 11:36 by Moderator Alum

‎12-28-2018 19:05 - last edited on ‎12-03-2021 11:36 by Moderator Alum

Hi community

This Morning the screen was gone..gray looking.  Now its nit charging. Help pl

 

 


Moderator edit: subject updated for clarity

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‎12-28-2018 20:05

‎12-28-2018 20:05

@Jeca When was the last sync? Does it still connect to the phone (can be seen by Fitbit mobile app)? Wipe/rub the charging contacts with a bit of alcohol and plug for charging by using USB on your computer (I'm assuming you have tried wall outlet). Let it charge for several hours (let's say 4), then press and hold the left and bottom right buttons until Fitbit logo flashes. If this does not help, try performing a 3-button factory reset:

 

  1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
  2. After Fitbit logo disappears, release the bottom right button
  3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

 

If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a new device).

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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