Versa screen will not turn on

[Lwalters]

Versa screen black. Will not charge, will not turn on- not even a screen flicker, unresponsive. I have tried to restart it. I have cleaned receptors with alcohol.

Moderator edit: subject updated for clarity

[Marrrmaduke]

@Lwalters As you already tried rubbing with alcohol and rebooting, we will skip these steps. When was the last sync? Does it still connect to the phone (can be seen by Fitbit mobile app)? Try plugging for charging by using USB on your computer (I'm assuming you have tried wall outlet). Let it charge for several hours (let's say 4), then press the left button to start the tracker. If this does not help, try performing a 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a new device).