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Versa not charging

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‎02-08-2020 18:48

‎02-08-2020 18:48

On two separate occasions my fitbit versa will not charge. The first time it finally charged after sitting on the charger for 20 minutes. This evening I put my fitbit on the charger and nothing seems to work. I have cleaned the charger and watch connections. I have tried several different charging stations. What is the life span of the fitbit versa? I have had my watch for 13 months.

 

Thanks,

T 

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‎02-09-2020 10:37

‎02-09-2020 10:37

Welcome to the Fitbit Community, @batmansgirl.

 

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with charging your Fitbit Versa. Thank you for your efforts to resolve this. I understand your concern and would like to advise that there is no definite life span of the Fitbit Versa as different users reported different life span. I recommend following our complete troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging?

 

Keep me posted on the outcome. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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