Versa stuck on Fitbit logo

[Tracyh1]

Versa stuck on Fitbit symbol tried reset. Won’t work

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tracyh1.

I appreciate your participation in the Forums and sharing that your Fitbit Versa is stuck on the Fitbit logo. Thank you for your efforts to resolve this. Since the restart has not been able to fix this, I'd like you to try a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around.