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Versa not counted steps for over 2 months

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‎02-14-2020 23:46

‎02-14-2020 23:46

Hello

I have owned my versa around a year. It stopped recording steps and tracking sleep in early December 2019. This happened once before but ended up rectifying itself after around 3 weeks or so. It has now been more than 2 months. I have restarted the device a number of times and also done a factory reset which has not solved the problem.

 

Please help. Its basically just a watch at the moment!

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‎02-15-2020 04:13

‎02-15-2020 04:13

@Rocky1982 If you've tried restarting the watch and nothing is working, you should contact customer support using this link.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-15-2020 04:13

‎02-15-2020 04:13

@Rocky1982 If you've tried restarting the watch and nothing is working, you should contact customer support using this link.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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