Versa not counting floors

[DanieLawts]

My Versa 2 isn't accurately counting my flights of stairs. It only logs about half, maybe less than half the flights I climb in a day. Any suggestions? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @DanieLawts. 

I appreciate your participation in the Forums and sharing your concern regarding your Fitbit Versa 2 counting floors accurately. Thank you for your efforts to resolve this and for providing the additional details. Your device uses both an accelerometer and altimeter to track floors, and registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet. Because the device looks for continuous motion, pausing when you go up a flight of stairs can cause the device to not count the floor.

Your device may count less floors than you think it should for a variety of reasons. Not all flights are the same height or distance, so if the flight you climbed is less than 10 feet you may find that the device's floor count doesn't exactly match how many floors you climbed. Exposure to excess moisture can also cause result in fewer floors. Fitbit devices are meant to be worn day and night, so it’s important to keep your wristband clean and dry. For details, review our Wear and Care tips. For more information about the accuracy of the Fitbit devices, please see here. 

I recommend to restart your watch as described in this help article. This will refresh your device internally.

I'll be around if you need further assistance.