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Versa not counting my steps.

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‎11-09-2018 00:34

‎11-09-2018 00:34

My versa wont register my steps when i walk. If i jump it counts that but. lt what im walking. Also ive restarted it several times,charged it fully and switched clock faces  Help!

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6 REPLIES 6

‎11-09-2018 00:41

‎11-09-2018 00:41

My versa wont register my steps when i walk. If i jump it counts that but. lt what im walking. Also ive restarted it several times,charged it fully and switched clock faces  Help!

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‎11-09-2018 00:59

In response to Jess9200

‎11-09-2018 00:59

@Jess9200 has it worked before? Have you tried factory reset?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-09-2018 02:40

‎11-09-2018 02:40

Have you tried walking for 100 steps and then checking your Versa to see how many it's registered? We can then work out how much its under counting by. 

 

You could also try changing the wrist placement setting from dominant to non dominant to see if that makes any difference. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎11-09-2018 03:41

In response to Marrrmaduke

‎11-09-2018 03:41

Yes ive had this one since mothers day  its just today it suddenly doesnt wanna record the steps. I just walked 100 steps and nothing and ive switched the hand its on and everything idk what it is

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‎11-09-2018 17:00

In response to Jess9200

‎11-09-2018 17:00

@Jess9200 I think you may perform a hard reset (reset to factory defaults). Please sync your tracker first as hard reset will wipe your data. To perform factory reset, go to Settings on your tracker, scroll down to About and tap on Factory Reset.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-10-2018 17:55

In response to Marrrmaduke

‎11-10-2018 17:55

@Jess9200 for limiting confusion, can I've merged your double posting

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