Versa not getting notifications

[Sj5]

I purchased a versa last week, set up and worked fine. A few hours later my notifications, text messages stopped coming through. I have an error message that prompts me to restart my phone. I do, sometimes it will work for maybe an hour then stop. Other times it won't fix the issue at all. I've spoken with the Fitbit chat twice they advise there is an issue they're working on. I've tried every troubleshooting suggestion, cleared my device to factory settings even and reinstalled it and nothing. It's frustrating as like I said it's a week old, I'd hate to think I spent all the money for a product that dsnt work. 

[Rich_Laue]

Hello @Sj5 You may want to readthis post by @LizzyFitbit. 

I'm not sure which of the few phone models that are affected. I assume it is Android phones. 

[JuanJoFitbit]

@Sj5 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, regarding the notifications issue that you are experiencing with your Fitbit Versa. Our team is actively working on this issue and expect to have a solution released soon.

Once a solution is available, we'll make sure to post it in the Community.

I totally understand how frustrating this is for you and we appreciate your feedback and comments since this helps us to keep improving.

Thank you for your help my friend @Rich_Laue.

I'll be around if any question arises.