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Versa not getting notifications

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‎11-13-2019 02:51 - last edited on ‎11-14-2019 06:31 by Fitbit Moderator

‎11-13-2019 02:51 - last edited on ‎11-14-2019 06:31 by Fitbit Moderator

Help I'm not getting my notifications on my Versa.  I have an iphone 7 plus.

 

 

Moderator edit: updated subject for clarity

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‎11-13-2019 05:02

‎11-13-2019 05:02

@DoloresTre   If you recently upgraded to iOS 13, then this is known problem.  See the pink banner at the top of the forum for troubleshooting steps.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎11-14-2019 06:30

In response to LZeeW

‎11-14-2019 06:30

@DoloresTre, it's great to see you in our Fitbit Community! Regarding the notifications issue that your Fitbit Versa is experiencing, @LZeeW is correct. Our team is aware of this issue and are actively working on a fix. Please keep an eye on Matthew's post for updates.

 

We appreciate your patience and understanding with this.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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