Versa not getting notifications

[RichC-]

I don't know exactly how long it's been but my versa stopped getting notifications. It may have stopped at the last Fitbit app update. I'm on Android by the way. The versa still syncs but not notifications. I've verified it's not in dnd mode, that notifications are turned on on the watch, that they're on in the app, and I've in paired and re paired the watch. I've also rebooted the versa and my phone multiple times. Any advice? And when I re pair the versa, it vibrates and shows the numbers to link it. 

[JuanJoFitbit]

Hi @RichC-, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since it stopped getting notifications from your phone. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. After this, monitor the notifications feature and see if the issue gets fixed.

Keep me posted on the outcome.

[RichC-]

Thanks, I've already seen that page.still no luck with notifications. I've already had one versa die and be replaced and now this one isn't getting notifications. I feel like it's time to move to a different brand. 

[JuanJoFitbit]

Hi @RichC-, thank you for getting back. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.