12-11-2019
23:06
- last edited on
12-13-2019
12:26
by
MarreFitbit
12-11-2019
23:06
- last edited on
12-13-2019
12:26
by
MarreFitbit
My watch for the last week have not been holding its charge. I find that it is draining faster and requires charge twice within a day. I was told to install the new updates and that would fix the problem, but my problem still persist and now I am not seeing my clock face only the Fitbit log. I need help, not even 1 year since I purchased this.
Moderator edit: updated subject for clarity
12-11-2019 23:16
12-11-2019 23:16
Hi @Pwwmhunter, welcome to the community.
Have you tried restarting your device by following the steps here? Also have you installed any new apps on your watch recently or maybe switched to a new clock face? Are you using a 3rd party clock face? If so I would recommend changing it to a Fitbit developed one to see if that has any effect on battery life.
12-12-2019 04:39
12-12-2019 04:39
12-12-2019 05:56 - edited 12-12-2019 05:57
12-12-2019 05:56 - edited 12-12-2019 05:57
No problem, fingers crossed that it solves the issue for you.
Please be so kind to update us with your results.
12-12-2019 06:12