I have read all the posts about fixing a Versa that will not retain a charge. I am an IT professional so I can do all of that easily. After doing everything I could find via a Google search (and nothing helped; still discharges around 4-5 hours), I called and spoke to a support rep. She asked me to do all of the same things...so I did, again. I certainly get it - following a script. But, this is what irks me to no end, at the end of the conversation she said "I will have someone follow up with you." It has been a couple of weeks. No follow up email or call. I would have rather her stated "your device is 18 months old; that is about what we can promise for a $200 device." So, in the meantime, I bought a super cheap fitness watch on Amazon (an "AmazFit") and it works just fine. I would like to know if FitBit (or some local place - UBreakIFix?...will call them) is able to switch out my battery? I don't mind buying a new battery - I just want to know if it is possible to do. Let me know, FitBit. Thanks!
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