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Versa not holding charge

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‎08-20-2019 05:12

‎08-20-2019 05:12

Since last Thursday my fitbit versa has gone from holding charge for 4 days to holding it for approx 20 hours. I see some of you have mentioned that there was an app update last week and have experienced problems with the charge since then. Does anyone know if this is being looked into or if a resolution is imminent?

Many thanks 

 

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5 REPLIES 5

‎08-20-2019 05:25

‎08-20-2019 05:25

Screw the run around. Just call customer service at 1 (877) 623-4997. their customer service is amazing. 

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‎08-20-2019 05:29

‎08-20-2019 05:29

I think the latest app v3.3.1 has fixed the battery issue.

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‎08-20-2019 10:21

In response to DallasB

‎08-20-2019 10:21

Thank you, I'll give them a call.

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‎08-20-2019 10:22

In response to cheaplikeafox

‎08-20-2019 10:22

Hi, that's the version that is on my phone since last week when the problem started. 

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‎08-20-2019 11:44

In response to Twinmumma

‎08-20-2019 11:44

Oh, my problem started with v3.3 but it was fixed with v3.3.1.

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