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Versa not pairing with Droid Turbo

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‎12-01-2018 15:48

‎12-01-2018 15:48

New Versa will not pair with Motorola Droid Turbo. We tried everything. Was on the phone with support who said it’s not compatible. Online it’s listed as compatible. Is it compatible or not?

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4 REPLIES 4

‎12-01-2018 17:35

‎12-01-2018 17:35

Droid Turbo IS listed as a Supported Device. Yours isnt a newer model is it? Like a turbo 2 or similar as that wouldnt be supported.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-01-2018 18:47

In response to NellyG

‎12-01-2018 18:47

Hi Nelly,
No it’s an older one- a few years.


Sent from my iPhone
Best Answer

‎12-02-2018 08:59

In response to JennRD

‎12-02-2018 08:59

@JennRD Welcome! Thanks for being part of our Community! Sorry to hear that you can't sync your Versa with your Droid Turbo phone. Which OS version is your phone running? As @NellyG mentioned the phone is listed as compatible but you need at least Android 5 to run the basic features for the app. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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0 Votes

‎12-03-2018 02:42

In response to AlvaroFitbit

‎12-03-2018 02:42

Hello and thanks for the response.

We had already tried everything you listed except: 

Going into settings and Fitbit permissions worked but it paired only momentarily and we lost it. Any ideas on how to keep it paired? Hoping you have one more tip to help us out!

Also when he gets a new Droid, which new models will pair easily with the Versa?

 

thanks again

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