Versa not properly working

[Sara1977]

My versa has recently been very glitchy. I wanted to delete an alarm that was some how set. When I went to delete the alarm it was randomly trying to pick a new time for the alarm as well as the box for the smart awake option was checking and unchecking itself at a rapid pace as well. Other apps on my fitbit would randomly open and close and I had hard time closing them as well. Once it was back on the main screen, it rapidly scrolled through my heart rate, steps and calories burned icons. Any suggestions/help appreciated. So I noticed that the latest update that my Versa is running is 3.27 and reading other posts there has been other updates rolled out. I had also got a message stating that I needed to connect my fitbit to bluetooth when everything was all connected?? Fitbit screen is locking up to the point where I can’t go back to the “home” screen to see what time it is and it is rapidly bouncing/shaking. 

thanks 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Sara1977, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, the details that were shared in your post are really appreciated. If you haven't already done so, I recommend you to restart your Versa following the next steps:

1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Let me know if the issue persists so we can move forward. 

[Sara1977]

So I had to shut down my fitbit as the first suggestion didn’t work. Also random apps would just open up and could not get them to close. Now that I have shutdown my fitbit. I cannot get it to restart.

I use it for everything. I need this fixed

[Sara1977]

update fitbit eventually turned on. It did not fix my issues with it. Since it coming back on it is not detecting my heart rate.