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Versa not receiving notifications

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‎10-20-2019 08:41 - last edited on ‎10-22-2019 07:39 by Fitbit Moderator

‎10-20-2019 08:41 - last edited on ‎10-22-2019 07:39 by Fitbit Moderator

My Versa used to let me know when I had an new email, phone call, play music or had reached my step goals. Then all of these things suddenly stopped.

Anyone know why and how I fix this?

 

 

Moderator edit: updated subject for clarity

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‎10-20-2019 08:50

‎10-20-2019 08:50

Hi @LaurieB. , which phone are you using? If you use and iPhone with iOS13, then read the warning on top of the Customer Support site. Regards kuzibri 

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4 REPLIES 4

‎10-20-2019 08:50

‎10-20-2019 08:50

Hi @LaurieB. , which phone are you using? If you use and iPhone with iOS13, then read the warning on top of the Customer Support site. Regards kuzibri 

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‎10-20-2019 09:11

In response to SunsetRunner

‎10-20-2019 09:11

Please include more info on the type of phone when asking about a phone related problem. 

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‎10-21-2019 05:55

In response to SunsetRunner

‎10-21-2019 05:55

I don't exactly know. When I power it up, it says Google on the screen.
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‎10-22-2019 07:39

In response to LaurieB.

‎10-22-2019 07:39

@LaurieB. I'm sorry for the late response. However, it's great to see you in our Fitbit forums. I'm happy to assist you with your Fitbit Versa since it stopped receiving notifications.

 

In addition to the information that @Rich_Laue and @SunsetRunner requested, I'd like you to try the troubleshooting steps that are listed in this help article.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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