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Versa not receiving notifications

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‎04-30-2018 17:37 - last edited on ‎05-02-2018 09:07 by Moderator Alum

‎04-30-2018 17:37 - last edited on ‎05-02-2018 09:07 by Moderator Alum

I purchased a Versa 3 days ago only to find out after installing it on my Samsung J7 that Fitbit does not support this phone. I do not have access to any notifications at all.  I am wondering what else I may be missing because of this?  Trying to decide whether to upgrade my phone or return the Versa. Honestly after reading about all the problems people are having I am leaning towards returning, however welcome your thoughts and advice.

 

 

Moderator edit: Subject for clarity

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‎05-02-2018 09:34 - last edited on ‎10-29-2025 07:49 by Fitbit Moderator

‎05-02-2018 09:34 - last edited on ‎10-29-2025 07:49 by Fitbit Moderator

It's great to see you around @Wess16.

If your Versa isn't receiving notifications, I recommend taking a look at the My Tracker isn't receiving notifications (Android App) post and follow the instructions provided there.

I have a Samsung J7 too and the notifications work properly when I have the Bluetooth and location on, you can try that. It might take a while but at the end it syncs.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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