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Versa not receiving notifications

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‎05-15-2018 11:25 - last edited on ‎05-17-2018 05:35 by Moderator Alum

‎05-15-2018 11:25 - last edited on ‎05-17-2018 05:35 by Moderator Alum

When I first received my Versa it worked perfectly. Now after the last few updates I don't receive any notifications on my device. The only time it vibrates is to tell me if I need to get more steps in in an hour. I've tried sending a test notification and I don't receive these. I've tried rebooting my phone and Versa with no luck either. I have a Galaxy S8. Anyone find a solution to this yet?

 

 

Moderator edit: subject for clarity

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‎05-17-2018 05:36

‎05-17-2018 05:36

A warm welcome to the Community @RenaJae.

 

Thanks for troubleshooting this issue by yourself. If your watch isn't receiving notifications, I recommend taking a look at the My Tracker isn't receiving notifications (Android App) post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
1 REPLY 1

‎05-17-2018 05:36

‎05-17-2018 05:36

A warm welcome to the Community @RenaJae.

 

Thanks for troubleshooting this issue by yourself. If your watch isn't receiving notifications, I recommend taking a look at the My Tracker isn't receiving notifications (Android App) post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer