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Versa not receiving notifications

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‎07-19-2018 14:52 - last edited on ‎07-20-2018 08:12 by Moderator Alum

‎07-19-2018 14:52 - last edited on ‎07-20-2018 08:12 by Moderator Alum

What am I doing wrong? I have the Fitbit downloading everything is showing up with the app its syncing just fine... does it need to stay connected to Bluetooth the whole time because every time I go to check on it they are disconnecting I'm not receiving any notifications, I have the Note 8 any advice would be great I'm getting very frustrated  😞

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎07-19-2018 17:35

‎07-19-2018 17:35

It needs to stay connected to Bluetooth in order to receive notification. It shouldn’t be disconnecting with your Bluetooth. Maybe try restarting your phone and versa to see if they can stay connected. 

Best Answer

‎07-20-2018 08:15

‎07-20-2018 08:15

Great to see you around @Lindsmk and @Jayelo thanks for stopping by.

 

As our friend mentioned, your phone's Bluetooth needs to be on in order for  you to receive notifications. Now if it is on and you can't receive them, I recommend following the instructions provide in the help article My Fitbit device isn't receiving notifications from my phone.

 

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-20-2018 08:21

In response to AlejandraFitbit

‎07-20-2018 08:21

Thatnks everyone i finally called customer service and they walked me thru
it
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‎07-21-2018 04:07

In response to Lindsmk

‎07-21-2018 04:07

Those are great news @Lindsmk, I am glad to hear that you already resolved this. If there is anything else we can do for you, do not hesitate to let us know.

 

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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