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Versa not receiving notifications

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‎08-02-2018 03:16 - last edited on ‎08-03-2018 07:39 by Moderator Alum

‎08-02-2018 03:16 - last edited on ‎08-03-2018 07:39 by Moderator Alum

Hi, got new Versa today. Syncs and is connected to iPhone fine, but will not receive calls or notifications. I tried all the troubleshooting suggestions. Any help would be appreciated.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎08-02-2018 03:25

‎08-02-2018 03:25

It is probably the settings your iPhone has. Check that show in is History is set and that the lock screen is set to allow notifications. I am not an iPhone user but have read about those settings in other threads. Leg usbknow if that fixesnit (or not 😁)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-02-2018 03:49

In response to NellyG

‎08-02-2018 03:49

Thanks Nelly...but no it didn’t help. I’m at a loss...was hoping to be able to instant chat with a Fitbit helpdesk person but can’t find where to ring or message.

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‎08-03-2018 07:41 - last edited on ‎10-22-2025 08:05 by Fitbit Moderator

In response to TheRufster

‎08-03-2018 07:41 - last edited on ‎10-22-2025 08:05 by Fitbit Moderator

Welcome to the Forums @TheRufster and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this notifications issue and would like to know if you were able to get in touch with our support team, have they offer you a solution?

Hope to hear from you soon. Robot Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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