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Versa not receiving notifications

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‎09-23-2018 10:01 - last edited on ‎09-24-2018 04:21 by Moderator Alum

‎09-23-2018 10:01 - last edited on ‎09-24-2018 04:21 by Moderator Alum

I tried connecting my Huawei P20 pro to receive notifications... but it just won’t work... spoke to Fitbit customer service reps and they tried everything... but no luck... anyone know where I can get it to work? Just got the smartwatch and it’s frustrating that I can’t see my notifications on there... help please, anyone... I don’t want to have to return it... ugh.

 

 

Moderator edit: subject for clarity

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‎09-24-2018 04:24

‎09-24-2018 04:24

It's great to see you around @MonaRam.

 

Thanks for troubleshooting this by yourself. Keep in mind that in order to have a successful connection between your watch and phone, it needs to be a compatible mobile device.

 

When a phone isn't compatible, it doesn't mean that it won't work with your Versa but you might experience some connectivity issues. You can always try the instructions provide in the help article My Fitbit device isn't receiving notifications from my phone but I don't guarantee it will work 100%.

 

Catch you later. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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