Versa not receiving text/call notifications

[Lunders]

The notifications on my fitbit do not work. It worked yesterday and this morning. I get this :

Notification service is not active. Restart your phone to turn notifications back on for your tracker.

I did that and it didn't work. 

 I got Bluetooth connection

My phone is compatible 

I restarted phone and fitbit 

If I send a test message from my app, it works.

synchronization works

What can I do? 

 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Lunders, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

Regarding the notifications issue that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums and the screenshot showing the error message.

I was able to get in touch with our Support team and was told that they sent you an email requesting some information. Please reply to their email and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.