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Versa not tracking heart rate

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‎04-12-2020 00:56 - last edited on ‎04-25-2020 07:46 by Fitbit Moderator

‎04-12-2020 00:56 - last edited on ‎04-25-2020 07:46 by Fitbit Moderator

Hey! Since last night my versa can’t see my heartrate. I’ve turned it off and on 2 times but still.... the green light is on in the back so it should work. I even tried on my other hand but🤷‍:female_sign:Thanks if you can help!

 

 

Moderator edit: updated subject for clarity

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‎04-25-2020 07:46

‎04-25-2020 07:46

Hi @Bettu, due to the recent events, I apologize for the delayed response. However, let welcome you to our Fitbit Community.

 

Regarding the heart rate tracking issue that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After trying these steps, monitor your heart rate tracking and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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