Versa not receiving text notifications

[KAnderson2013]

My versa will not give me my text notifications but will do my calls?? and can you answer calls on your versa?

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums, @KAnderson2013. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Please follow the troubleshooting steps provided in the help article: My Fitbit device isn't receiving notifications from my phone. 

In regards to accept or reject phone calls on your Phone or Android (8.0+) phone. If your phone is running an older version of Android OS, you can reject, but not accept, calls on your device.

Note that you can’t speak into the device — accepting a phone call answers the call on your nearby phone. 

To accept or reject a phone call:

• Ionic and Versa
  • To accept a call: tap the green phone icon.
  • To reject a call: tap the red phone icon to send the caller to voicemail.

I will be around if you need further assistance. 

[nebbnic]

my fitbit hasn't been receiving text messages for over a week.  it seems related to the new iphone update.  is anyone else having this problem? if so, fixes?

[MarreFitbit]

Hello there @nebbnic, thanks for stopping by.

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[Whateva17]

I just purchased a versa 2 today 

I’m receiving phone call notifications on the watch face but I’m not receiving text message notifications. Surely by now you have fixed this problem. It’s frustrating and yes I have doubled check all settings   When is this problem going to be fixed. I have an iPhone 

[Erika22]

Mine is the same and all my settings are correct. I'm more then annoyed. Was fine until update came and added music. Now no texts

[Erika22]

I have a Samsung

[Whateva17]

Yes since the iPhone latest update. And I bought a new versa 2 today and it now shows phone calls on watch face but it still is not showing text message notifications. All settings have been checked and all correct on all items