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Versa not receiving text notifications

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‎09-20-2019 13:24 - last edited on ‎09-21-2019 05:57 by Fitbit Moderator

‎09-20-2019 13:24 - last edited on ‎09-21-2019 05:57 by Fitbit Moderator

Since doing the latest software update I have been unable to receive message notifications on my fitbit. I have followed all of the online guidance but still not working.

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎09-21-2019 05:56

‎09-21-2019 05:56

@SarahC97 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not receiving text messages. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried.

 

In the meantime, please try the steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎09-21-2019 05:58

In response to JuanJoFitbit

‎09-21-2019 05:58

I've tried disconnecting versa from my phone and reconnecting, syncing while turning off and on, bluetooth off and on. I've also tried restarting my phone. This has only occured since the recent software update Sent from my Samsung Galaxy smartphone.
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‎09-21-2019 06:37

In response to SarahC97

‎09-21-2019 06:37

I'm having the same problem! Versa lite & galaxy. Iv turned off and on everything. Iv messed with bluetooth. Syncing. Disconnected the entire fitbit from the app and still nothing!

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‎09-21-2019 06:59

In response to JuanJoFitbit

‎09-21-2019 06:59

I'm having the same issue. Iv restarted and redone everything ....I'm getting calls but not text messages alerts. Please help.

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‎09-24-2019 00:14

In response to JuanJoFitbit

‎09-24-2019 00:14

No I am still no further forward. Unfortunately the solution has not worked I am still not receiving text notifications on my device 

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