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Versa not receiving text notifications

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‎05-01-2020 16:33 - last edited on ‎05-16-2020 11:25 by Fitbit Moderator

‎05-01-2020 16:33 - last edited on ‎05-16-2020 11:25 by Fitbit Moderator

I have tried almost EVERYTHING on my Fitbit and iPhone settings to allow my Versa to receive text notifications. I’m able to receive every other type of notification (email, news, etc.), just not text messages. It was working prior to the last update, and I’m wondering if that caused it.

 

 

Moderator edit: updated subject for clarity

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‎05-16-2020 11:24

‎05-16-2020 11:24

Hi @Nicolefitz16, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Fitbit Versa since it stopped receiving text notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime. try the troubleshooting steps listed in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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