Versa not responding after factory reset

[disey43]

My Versa would not sync with my phone app or pc account, messaged Fitbit customer service who went through all of the troubleshooting again with me (I had already done this) and it still didn't work. Was then advised to do a Factory Reset which I said I would do once I had time as they have you on forever doing this and that...so, I have done a factory reset and now my watch is just showing the Fitbit logo and telling me to install the app. I have uninstalled and reinstalled the app on my phone and it brings up my usual account but the watch is still showing Fitbit logo. When I go to add a 'new device' to the app it cannot find my watch. I'm losing faith in this watch now and I am not happy at all, I've had it since May and it's been fine up until a few days ago. The message service seems closed now and now I have no watch and a useless app.

Moderator edit: updated subject for clarity

[SunriseRun448]

Yes, I have tried EVERYTHING.  The Versa was my 4th Fitbit. All the other Charge devices I had failed within 6 months. Fitbit kept replacing them up to a point but they pulled the plug and gave me a ridiculous discount in order to buy a new one, I fell for it. They never admit to any problems which is absurd.  I am never buying another one of their watches again. This one is about 2 years old and has been rather reliable but having a device you need to connect to your phone for it to be a functioning standalone unit is absurd. Especially if pairing is so tedious. A watch should last longer than this.

[chemgrad]

Thanks!!!

[Elie123]

Thank you so much. That was relatively easy. I was almost in panic mode.

[MDunne]

This didn’t work for me. I got in touch with the Fitbit team asking for advise not expecting much. However as my Fitbit versa was under two years old, I was offered a replacement which only costed the price of me sending the pebble by registered post. The process was unbelievably easy and the Fitbit team incredibly helpful and professional. 

[SunriseRun448]

Thanks for the information. My Versa is only 18 months old and they agree that it's not syncing.  Here's what they wrote: 

"Our product warranty policy covers trackers or accessories deemed to have a manufacturer's defect within 365 days since the date of purchase. Therefore your Fitbit Versa cannot be replaced under warranty."
They offered me a discount on another device but why would I give them more money for something that will inevitably fail sooner rather than later.
This is the 3rd Fitbit that has failed on me in 4 years. I have all the documentation if someone from Fitbit were really interested. They don't want to bother with me any more and have lost a customer. I hope they lose others as well.  Their technology is obviously not ready for prime time.  They indicated it could be an iOS issue but then I told them I can't sync it through my computer either.  There was no response to that so it tells me everything about this organization. They don't expect their devices to last more than a couple of years. And that's with just general wear and tear. Imagine if someone were a power user, a swimmer, a long distance runner, etc.? 
I would suggest that anyone who reads this consider a more expensive device with a better track record for longevity. An Apple Watch might be twice the price but at least it will be around in five years. 

[ShaSha21]

Only showing other languages on FB; FB been off over a month.  I am thinking of Tossing something I really enjoyed. Cannot get assistance from any of you 

[ShaSha21]

Now only showing other languages on FB

[Wotay]

Hi,

I had the same issue and for two days I did all kinds of troubleshooting with no success. However, I went on to Bluetooth settings and deleted the old versa pairing ( I clicked on Versa and on forget this device) and immediately everything worked perfect! 

[SunriseRun448]

Nope. I have tried everything and they refuse to budge and stopped responding to my requests. They have lost a customer for life. I hope they lose others.

[GorillaGirl79]

Thanks, that helped me!

[Sensrock]

I did a factory reset and it won’t turn on ive tried everything 

[SunriseRun448]

So they are basically admitting problems and because the device is 6 months past warranty all they can offer is a discount to a new one that will eventually fail? What’s that about!?

First off, we would like to sincerely apologize for the inconvenience you have experienced with Fitbit so far. This is not the type of service we would like to impress upon you. Our team is hard at work in investigating the root cause of this matter and we're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers.

We can see that you have exhausted all the troubleshooting steps recommended to no avail that's why provided you a discount code.

To acknowledge your concern, we can't pinpoint just what factors might have led to its end as different users reported different life span but what we do know is that our engineers are hard at work to ensure that we come out of with durable and quality products every time. Cases related to this may arise from different factors and as the operation of our products have dependencies or factors that we're unable to control. We'll take this as a feedback experience from a valuable customer like you.

Please let us know if you need further assistance, we will be glad to help out.

Sincerely,
Jasmine B. and the Fitbit Team

[Cybdiver]

Welcome to the club.  Just a little FYI the majority of the problems started in December when they pushed out a firmware update.  After that update a lot of people have been having problems.  For a while we were able to roll back the update to the previous version but they've taken that down.  So now if you reset the watch you go directly to the most recent firmware which as many have pointed out is corrupt.  I keep writing about this to let as many persons as possible know what they've done.  As you may know Fitbit was sold to Google so I have the feeling we maybe left swinging in the wind with this.  News Flash for Google.  You've bought a corrupt product.   As for the most recent update a week ago I have no idea what it does as I can only find a statement that says it has "Bug Fixes" never indicating what bugs it's fixed if any at all.  Good luck.

[ShaSha21]

My FB is less than a year old, CANNOT get help from you.  Tried everything, ever assistant for others with same FB.  My problem  it’s response in other languages. In March it worked, than I did not wear because I was Not going out/gym....Convid 19. Recently I charged, now nothing but other languages across the screen. Can’t get even the Reset, or Factory Reset!!!!!!!.Nothing..It is the FB Versa. It’s 6 months old.  I think you should just send me a Replacement, I will surely send you the broken one.

[ShaSha21]

I hope they replace my Versa FB (6month old). Already voiced my complaint several times.....Sha Sha 21

[Rslewis1292]

Same! I just got done speaking on chat with customer service and they said I'm a few months past the one year warranty so the best they can offer is 25% off. They said I've done all the trouble shooting they usually suggest so nothing more can be done. I've had it 1 year and 3 months. So aggravating.  

[MilinB]

My Fitbit Versa is giving me a lot of issues. It was having syncing issues, so I did multiple things like restarting, disconnecting the watch, reinstalling the app. Finally when nothing worked, I did a factory reset and now the watch just doesn't start(I tried pressing left and bottom buttons and all 3 button for 4 minutes) I have kept it on charging for a day and still nothing. This is the 2nd time it's happened to me and last time it happened within the warranty period so I got a replacement but I am starting to lose my trust in the brand. Can someone please help.

[SunriseRun448]

If it's past the 12 month warranty, they'll tell you you're SOL and offer you a 25% discount on a new one. I guess that's good marketing but I find it absurd. Especially when I asked for a good reason to purchase another $180 device that needs replacement too often.  You be the judge on whether these reasons for buying another Fitbit are really good ones, I do not when having a choice as a consumer. I just want a device that works, I couldn't care less about "badges". "Beloved" watches?  The Versa 2 has "new" features? Does that include technology that will allow it to "survive" more that 2 years?  I don't know who they think their audience is, but it is insulting. 
We will be more than happy to assist you regarding your requests.

Based on your request here are 2 reasons we do recommend you may buy a new Fitbit with our 25% discount:
1. You will continue enjoying the experience of being part of our Fitbit Family (the badges for reaching your goals, your trophies of winning your challenges, getting your notifications you have reached your daily goal)
2. The discount can be applied even to one of our most beloved watches which is the Fitbit Versa 2 (a very similar model than yours, but improved with new features).

Please let us know if you have additional questions. 

Hope this helps!   

Sincerely,
Salma M. and the Fitbit Team

[Rslewis1292]

Same thing! I’m out of the warranty period so 25% off is all I was offered. I’m over this brand. Have been researching others and making sure I tell everyone NOT to buy Fitbit.

Sent from my iPhone

[stamps3223]

I did reset to factory setting on my fit versa and now I can't do anything thing with all it says is download the the fitbit app to start.