Versa not responding

[cnrgy4]

My versa’s battery was low, I put it on the charging cradle and the face showed “0%” charged, then went black.  It has not responded to being charged for several hours, or holding the back button down or holding all three buttons down. I’ve only had it since February and I’ve never had any problems with it.  What else can I do?

[NellyG]

Hi @cnrgy4  Try the suggestions in THIS Help Article on Charging Problems. If nothing helps then please come back here.

[cnrgy4]

Thanks for your reply, unfortunately none of those suggestions worked. It is still unresponsive.  

[NellyG]

Thanks for trying. I have flagged a moderator to come and help you

[cnrgy4]

I really appreciate your help. Thanks!

[LiliyaFitbit]

Welcome to the Fitbit Community @cnrgy4 . It's nice to see you around @NellyG.  

@cnrgy4 I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa not responding. Thank you for your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@NellyG thank you for your support! 

I'll be around if you need further assistance.