Versa not responding

[Vigneshwar]

Versa screen blank , no signs of charging 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Vigneshwar, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if further assistance is needed and if you have any additional questions.

[Vigneshwar]

My device is completely unresponsive

[RicardoFitbit]

Your reply is appreciated @Vigneshwar.

I'm sorry to know that. Please try the troubleshooting steps that were shared on my previous post and let me know if the issue persists. If so, please try our factory reset following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Looking forward to your reply.

[Vigneshwar]

I tried the same , but no improvement. It's still dead.