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Versa not showing map in app

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‎03-08-2021 08:56 - last edited on ‎03-08-2021 17:49 by Fitbit Moderator

‎03-08-2021 08:56 - last edited on ‎03-08-2021 17:49 by Fitbit Moderator

Versa stopped showing route walked on map in app. 

 

Moderator Edit: Clarified subject

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‎03-08-2021 17:48

‎03-08-2021 17:48

Hello @Nicholacameron, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎03-08-2021 23:05

In response to RicardoFitbit

‎03-08-2021 23:05

Hi. The first time it happened was 1st March. After fitbit network was down. 

My phone is a Samsung galaxy s17 and I've already carried out the advised steps prior to your suggestions. Its still not working. Yesterdays only showed a minute amount of route, and since 1st march it just won't load. Everything else is there, miles times and zones etc, just not the actual.route 

Screenshot_20210309-070111_Fitbit.jpg

 

Screenshot_20210309-070123_Fitbit.jpg

 

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