Versa not starting

[Vinuta]

My Versa is dead tried charging and hard restart nothing works, the screen is blank. I tried holding the left button and right 2 buttons still can;t see the logo appear.

Any inputs on how to get it working is appreciated.

Thanks

Moderator Edit: Clarified subject

[Julia_G]

Hi, @Vinuta , it sounds like you have the original Versa if you have a left button and two right buttons?  

I would suggest in the first place cleaning your charger contacts using alcohol and a soft brush or cloth.  Clean the contacts on both the Fitbit and the charging box.

When they are nice and clean, plug the Versa in to charge as normal, preferably using a wall charger - your original cell phone charger plug, or any UL/CE plug should be find.  Please do check them with another device to make sure the problem is not with the charger!

Next give your Fitbit a couple of hours charge, even if it doesn’t seem to be charging.  Once you are sure it has had a couple of hours on a wall charger using a known to be working plug, try the restart procedure again:

Press and hold the LEFT button and the BOTTOM right button (not both right buttons) for at least 10 seconds.  Hopefully after 10 seconds or more you will see the Fitbit logo, release the buttons, and your Versa will come back to life.

Let us know how it goes!

Good luck and welcome to the forums.

[Vinuta]

Hi

No luck tried all the above steps, its dead

Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Vinuta. It's nice to see you around, @Julia_G.

@Julia_G Thank you for your support!

@Vinuta I am sorry to hear your Versa stopped working and won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Have a great day!