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Run time is different between my Versa 2 and Fitbit app

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‎11-19-2020 03:54 - last edited on ‎11-19-2020 17:58 by Fitbit Moderator

‎11-19-2020 03:54 - last edited on ‎11-19-2020 17:58 by Fitbit Moderator

Logging my runs on versa 2 but on app the time is so much longer?

 

Moderator edit: updated subject for clarity

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‎11-19-2020 17:52

‎11-19-2020 17:52

Thank you for visiting the Fitbit Community @Sarah-m-22.

 

I'm sorry to hear that your Versa 2 run times don't match your Fitbit app. Thank you for the information provided.

 

To try to resolve, please follow the next steps:

 

- Log out from the Fitbit app

- Restart your Versa 2 and reboot your cellphone

- Log back into the app

 

If you continue having the same problem, please try setting up your watch as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Please let us know if you have any question.

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