Versa not syncing/App not working

[Amber.Riann]

Okay so basically I got this fitbit Versa on Friday. It will only sync to my phone (LG V30) once in awhile. When it does my stats go to a different day. I attempted to change the clock face and it still hasn't worked. I've deleted and reinstalled the app. Sometimes that works BUT its a pain to do that everytime. Is anyone else having troubles with this watch not syncing properly? My charge 2 never had an issue like this. I deleted my charge 3 from my account so they both wouldnt sync. Ive also done the reset via bluetooth. Still no better luck. Is this an app issue or do I need to return this watch?? - Amber

[JuanJoFitbit]

@Amber.Riann Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing properly. Thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. It contains some of the steps that you already tried but you can skip them since you already tried them. Make sure that your LG V30 is in the compatible devices list.

Keep me posted on the outcome! 

[Amber.Riann]

Thank you for responding! Once I read the compatible devices my phone is
not on the list. I thought since its a newer phone it would work, I guess
not! It makes sense though. Hopefully that will change soon! Thanks again
for your help. - Amber

[JuanJoFitbit]

@Amber.Riann Thank you for getting back! I understand how you feel since your mobile device is not in the list.

However, I'd like you to submit a request in our Feature Suggestions board asking the phone model to be included. People can vote for your idea or request. The more votes your suggestion gets, the more chances it will have to be reviewed by our team.

Let me know if you have any questions!