Versa not syncing / Unable to update.

[Liesling68]

So happy with my Versa, beautifull and a lot of stats, so disapointed when it dosn’t work, syncing doesn’t ”work, updatws don’t come trugh, so very disapointed!😢😢

Moderator Edit: Clarified Subject.

[DramaQueenDiva]

What are the specs of your phone?  Without those, we won't be able to help you as much as we would like to.

[MarcoGFitbit]

Hello @Liesling68, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @DramaQueenDiva, thanks for all your help. 

@Liesling68, I appreciate you have taken the time to share your experience with your Versa. As @DramaQueenDiva mentioned, we will need to have more information about your issue, including the model of the phone you're currently using to sync the Versa. 

In the meantime, if you're having trouble updating the Versa, that's probably why it's not syncing correctly, in which case I would like to suggest you that before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:

1. Try turning Bluetooth on and off on your phone.
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.
4. Restart your mobile device and try to update again.

Now, if your Versa gets updated and it's still not syncing correctly, please try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.