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Versa not syncing again

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‎03-05-2019 17:05

‎03-05-2019 17:05

I own a versa and bought my wife one for her Christmas. I must admit I'm extremely disappointed in it's performance. It goes for days without syncing and for some reason I can't fathom out why. She has a Samsung S7 edge and I've tried all the usual recommendations. Turning of Bluetooth and force stopping the app. Restarting the watch. However it just doesn't sync on a daily basis. I've worked in IT for over 30 years and this isn't rocket science. Think about it watch records then connects via Bluetooth and syncs. Am I missing something here or do the manufacturers not have a clue. Come on get your finger out. I also have a Polar watch and it never missed a beat especially with syncing. I think that Joe public should foot with his feet and say that this is a pile of crap. Get your act together and get a product that actually works. How the hell do I sync this. It'll be going back as useless. What the end user wants is a product that works flawlessly. Any recommendations appreciated 

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‎03-06-2019 08:28

‎03-06-2019 08:28

@SunsetRunner Welcome to our Fitbit Community! I'm sorry about the syncing issues that your Versa has experienced lately. I appreciate the troubleshooting steps that you already tried before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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