Versa not syncing and now black screen

[Etracey]

Weds - sat my versa would not sync I had unpair it with my app and then add as new watch again. Then yesterday evening it went black, I thought the battery had died but despite charging the screen is still black. The green light on HR monitor still works and it vibrates when I get a call/message so its alive but the screen is black? Tried resetting and have cleaned and charged 

[JuanJoFitbit]

Hi @Etracey, welcome to our Fitbit Community! Regarding the syncing and display issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.