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Versa not syncing correctly.

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‎07-06-2018 06:28 - last edited on ‎07-07-2018 13:34 by Moderator Alum

‎07-06-2018 06:28 - last edited on ‎07-07-2018 13:34 by Moderator Alum

I got my versa on the release date and it seemed to work ok at first then it stopped syncing and I would have to restart it every morning to get it to sync with my phone. I’ve talked to customer service several times already. Lately I’ve been having more issues with the syncing and even when I restart it it doesn’t sync. When it does sync my steps the heart rate, sleep and challenge won’t sync. It hasn’t synced in 2 days and it won’t even sync my steps now and now the time is incorrect. It is 21 minutes off! That is the first time that has happened. I contacted customer service but it says it can take 2 days to get a response. Can anyone help me please! Thanks 

 

Moderator Edit: Clarified Subject.

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‎07-07-2018 13:36

‎07-07-2018 13:36

Hello @Jlo81, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community! Smiley Happy

 

I appreciate you have brought this to my attention and for letting me know you have already contacted our Support Team and tried some troubleshooting steps already. At this moment, if you haven't received a response from our team, I would like to suggest you to try the following:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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